Freeward Refund Policy

Last updated: 3 October 2026.

This policy covers Freeward's original, one-time digital templates. Review the product description, requirements and available previews before buying. Product support: leonwang2026@163.com.

Change of mind

We do not offer voluntary change-of-mind or trial-period refunds once digital access has been provided. This includes choosing not to use the product, changing preferences, or expecting features clearly excluded from the listing. This rule does not limit applicable statutory withdrawal or cancellation rights, remedies for defective or misdescribed content, or the payment provider's obligations.

Where immediate digital supply affects a statutory withdrawal right, the required express consent and acknowledgement must be obtained before supply. A payment, download or template copy alone is not treated as proof that every statutory right was waived.

Necessary remedies

Contact us with the order reference, purchase email and a description of the issue if access is missing, a significant fault occurs, or the content materially differs from its description. We will help resolve the issue or provide an appropriate correction. If it cannot be resolved as required by applicable law or the transaction terms, an appropriate refund, price reduction or other required remedy remains available. A duplicate charge for the same purchase will be corrected after verification.

We do not request your account password or full payment credentials to investigate a request. We aim to respond within three business days.

Processing and refunded content

Refunds for Creem purchases are processed through Creem under its Buyer Terms. Return timing depends on the provider and payment method. Applicable mandatory rights and remedies take priority over conflicting restrictions in this policy.

After a completed refund, the licence for the refunded content ends: stop using it and remove retained copies, except where applicable law permits otherwise. For a refunded bundle, this applies to its included content. We cannot remotely erase copies stored in your own workspace.